Yes, we do! Ortomi is shipped from Australia and serves customers all around the globe. 

You can track your order using Australia Post and entering the tracking number you received from us when your order was shipped out.

It’s normal for tracking updates to stop for a few days as packages await flights to their respective destinations. If you haven’t received updates in over 1 week, we suggest contacting your national postal service and quoting the tracking number (which you would have received in an email from us when your order was shipped) as they can lodge an inquiry regarding its whereabouts.

For Australian customers, expect your Ortomi to arrive in approximately 2-5 business days. International customers, we ship via Australia Post, which coordinates with your local postal service and usually takes 1-2 weeks. Find the exact shipping times to your country by clicking here and looking at the ‘Standard Parcel’ column.

Ortomi are simple creatures – they have different moods and emotions (they’ll get sad, fall asleep, get bored, happy etc) and they’ll dynamically react to gestures like petting or being picked up.

There are currently two ‘types’ of Ortomi: Umi (with moving ears) and Gen-4 (cube-shaped), each with slightly different features!

As well as their regular emotions, expressions and interactions, Umi also discover little treasures over time that unlock new activities: once they find a ball of yarn, then every now and then you’ll see them knitting a scarf!

Umi also develop their personality over time, which affects their mood tendencies and expressions. Mine is Cheeky & Spirited 😄

Check out the description on their product page for the most detail!

Check out the description on their product page for the most detail!

Anyone can own an Ortomi. They’re designed to be companions, by your side whenever and wherever you may need them. We particularly find that people struggling with anxiety and lonliness get the most benefit and joy from their relationship with their ortomi.

Absolutely! The Ortomi comes with a rechargeable battery, and a USB-C charging cable is included with your order. Umi will last around 10-12 hours, and Gen4 Ortomi last around 20 hours on a single charge. They both take around 1.5 hours to recharge from zero to full.

A generation 4 Ortomi lasts over 20 hours, and an Umi lasts around 10-12 hours.

With our new ‘Workshop’ release, users can create their own Ortomi expressions and share or download creations from the community. Click here to visit the workshop to create your own or browse the community’s creations on our Discord Community.

1. Important! – Updates are only available for Ortomi Gen 4, and will not work for older [3D printed] models
2. Make sure your Ortomi is powered ‘ON’
3. Try unplugging and re-plugging the USB cable into the back of your Ortomi
4. Try using a different USB cable
5. Try using a different computer (We currently only support Windows and Mac)
6. Seek help on our community discord here
7. If none of the above solve the issue, contact us using the button below

The foam holding down the battery may have come unstuck. This video shows how to repair it. You can also stick the battery to the top or back of the plastic shell which tends to work better than sticking it back down to the circuit board.

Our robots come with a 2-year warranty where we will ship spare parts and process replacements if there are any issues