Privacy Policy

Who We Are

This website is operated by Ortomi PTY LTD (“we”, “us”, “our”).

We are committed to protecting your privacy and handling your personal information in a transparent and secure manner.

What Personal Data We Collect

Depending on how you interact with our website, we may collect personal information including:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Order and transaction details
  • Shopping cart and checkout activity
  • Account login information
  • IP address
  • Browser, device, and usage information
  • Communications submitted through forms, comments, or customer support enquiries

We collect this information when you:

  • Place an order
  • Create an account
  • Add products to your cart
  • Begin or complete checkout
  • Subscribe to marketing emails
  • Contact us
  • Leave comments or reviews
  • Browse or interact with our website

How We Use Your Information

We use personal information to:

  • Process and fulfil orders
  • Provide customer support
  • Deliver products and services
  • Send order confirmations and transactional emails
  • Improve website functionality and user experience
  • Detect fraud or security issues
  • Comply with legal obligations
  • Send marketing communications where permitted by law
  • Recover abandoned shopping carts and incomplete checkouts
  • Abandoned Cart & Marketing Communications

If you add items to your shopping cart or begin checkout without completing your purchase, we may use the contact information you provide to send reminder emails about your incomplete order.

We may also send promotional or marketing emails where you have consented to receive them or where permitted under applicable law.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

Who We Share Your Data With

We may share your information with trusted third-party service providers that help us operate our business and website, including:

  • Website and ecommerce platforms including WordPress and WooCommerce
  • Email marketing and transactional email providers
  • Automation and customer engagement tools
  • Payment processors
  • Shipping, logistics, and fulfilment providers
  • Website hosting providers
  • Analytics and advertising providers
  • Fraud prevention and security services

We only share information necessary for these providers to perform their services.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Keep users logged in
  • Remember cart and checkout information
  • Improve website performance and functionality
  • Understand website usage and traffic
  • Support analytics and marketing activities
  • Personalize user experience
  • Comment Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies may last for up to one year.

Login Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set cookies to save your login information and screen display preferences. Login cookies may last for up to two weeks if you select “Remember Me”.

WooCommerce & Cart Cookies

Our eCommerce platform may use cookies to remember cart contents, checkout activity, customer sessions, and related functionality.

Analytics & Marketing Cookies

We may use analytics, advertising, and marketing tools that place cookies or tracking technologies in your browser to help us understand website usage and improve marketing effectiveness.

You may be able to control or disable cookies through your browser settings.

Embedded Content From Other Websites

Articles or pages on this site may include embedded content (for example videos, images, or social media content). Embedded content from other websites behaves in the same way as if the visitor visited the third-party website directly.

These websites may collect data about you, use cookies, embed additional tracking technologies, and monitor your interaction with that embedded content.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website may be able to download and extract location data from uploaded images.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to determine whether you use it. The Gravatar service privacy policy is available at https://automattic.com/privacy/.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our products and services
  • Comply with legal, accounting, or tax obligations
  • Resolve disputes
  • Enforce agreements
  • Maintain business and security records

Order information may be retained for legal and accounting purposes.

International Data Transfers

Some of the third-party providers we use may store or process data outside Australia, including in the European Union, the United States, or other countries.

By using our website, you acknowledge that your information may be transferred to and processed in countries outside your jurisdiction.

Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure.

Your Rights

Depending on your location and applicable laws, you may have rights relating to your personal information, including the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent for marketing communications
  • Request a copy of your data
  • Object to certain types of processing

If you have an account on this site, or have left comments, you may request an exported file of the personal data we hold about you.

We may retain certain information where required for administrative, legal, security, or fraud prevention purposes.

Contact Us

If you have any questions about this Privacy Policy or wish to make a privacy-related request, please contact us at:

Ortomi PTY LTD
Email: support@ortomi.com

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technologies, legal obligations, or business practices. Updated versions will be posted on this page.